Return and Refund Policy

Due to the hygienic nature of our products, Boujeé maintains a strict return policy to protect our customers.

Return Window

Returns are accepted within 30 days of delivery. Requests submitted outside this window will not be approved.

Used Items

Used products are NOT eligible for return. Once a toilet brush has been used, it cannot be returned under any circumstances due to hygiene and safety standards.

Accepted Return Reasons

We accept returns only for the following reasons:
Defective item
• Item damaged during delivery
• Wrong item sent
We do not accept returns for:
• Change of mind
• Preference issues
• Buyer’s remorse

Return Condition Requirements

To be eligible for a return, the item must be:
• Unused
• Unopened
• In its original packaging
Items that show signs of use, tampering, or damage not caused by shipping will be rejected.

Return Shipping Costs

• Customers are responsible for return shipping costs in all cases except when the item is confirmed to be defective.
• If a defect is verified, Boujeé will cover the return shipping cost.

Refund Method

Approved refunds are issued to the original payment method only.
Store credit is not offered.

Refund Processing Time

Refunds are processed within 5–7 business days after the returned item is:
1. Received, and
2. Inspected and approved
Please note that your bank or payment provider may take additional time to post the refund.

Lost Return Packages

Boujeé is not responsible for lost return shipments. We strongly recommend using a trackable shipping method when returning an item.

7-Day Reporting Requirement

If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.

Documentation Requirements

To help us review and resolve your request as quickly as possible, please include:
• Your order number
• A brief description of the issue
• Clear photos of the item, if available

Customer Service Response Time + Protocol

Customer inquiries are responded to within 24–48 business hours. Our team is committed to handling issues and complaints in a timely, professional, and solution-oriented manner, including providing replacements or refunds when appropriate under this policy.

For return or refund inquiries, contact: help@buyboujeebrush.com