Return and Refund Policy

At Boujeé, we are committed to providing high-quality products while maintaining strict hygiene standards. Due to the hygienic nature of our products, we maintain a limited return policy to ensure the safety and satisfaction of all customers.

Due to the hygienic nature of our products, Boujeé maintains a strict return policy to protect our customers.

Return Window

Returns are accepted within 30 days of delivery. Requests submitted outside of this timeframe will not be approved.

Used Items

Used products are NOT eligible for return. Once a toilet brush has been used, it cannot be returned under any circumstances due to hygiene and safety standards.

Accepted Return Reasons

We accept returns only under the following conditions:

Defective item
Item damaged during delivery
Incorrect item received

Non-Returnable Items

We do not accept returns for:

Change of mind
Preference issues
Buyer’s remorse

Used products are not eligible for return under any circumstances due to hygiene and safety standards.

Return Condition Requirements

To be eligible for a return, items must be:

Unused
Unopened
In original packaging

Items that show signs of use, tampering, or damage not caused by shipping will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs in all cases unless the item is confirmed defective.
If a defect is verified, Boujeé will cover the return shipping cost.

Refund Method

Approved refunds will be issued to the original payment method only.
We do not offer store credit.

Refund Processing Time

Refunds are processed within 5–7 business days after:

The returned item is received, and
The item is inspected and approved

Please note that your bank or payment provider may require additional time to post the refund.

Lost Return Packages

Boujeé is not responsible for lost return shipments.
We strongly recommend using a trackable shipping method when returning items.

Damage or Issue Reporting (7-Day Requirement)

If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.

Documentation Requirements

To help us review and resolve your request as quickly as possible, please include:

Your order number
A brief description of the issue
Clear photos of the item

Customer Support

Customer inquiries are responded to within 24–48 business hours.
Our team is committed to handling all concerns in a timely, professional, and solution-oriented manner.

Contact Us

For all return and refund inquiries, please contact:
help@buyboujeebrush.com

Frequently Asked Questions

Why should I switch to the Boujeé Brush?

Boujeé replaces messy, outdated toilet brushes with a sleek, all-in-one system. It combines a modern design with built-in cleaner dispensing, giving you a cleaner, more hygienic experience with less effort.

Is the Boujeé Brush worth the price?

Yes. Boujée replaces multiple products with one streamlined solution—saving you time, reducing mess, and upgrading your cleaning routine with long-term value.

Can I use the Boujeé Brush without the cartridge?

Yes, the brush can be used with or without the cleaner cartridge based on your preference.

Is the cleaner safe and non-toxic?

Yes. The cleaner is formulated to be non-toxic and safe for bathroom use, without harsh fumes or harmful chemicals.

How long does one cartridge last?

Each 250 mL cartridge typically lasts:
• About 1 month (1–2 cleanings per week)
• A few weeks (2–3 cleanings per week)

Do I still need a separate toilet cleaner?

No. Boujée dispenses cleaner during use, eliminating the need for separate products.